Frequently Asked Questions

Got questions about Physicians Lab? Wondering if you can use your insurance? Want to know when your physician will have your results Are you having trouble logging in? Find all the answers here.

How are samples returned to the laboratory for testing?
Shipping samples back to the lab is simple and easy. Place your required materials and samples back into the original packaging. Place the box inside the pre-addressed shipping bag provided in your kit and drop the package to any FedEx drop-box prior to the last pick-up of the day.

Will you bill my insurance carrier?
Depending on the Billing type assigned to your order, Physicians Lab will file an out-of-network claim for you with your insurance company. For billing question, please call 800-525-4052

What forms of payment do you accept?
Physicians Lab accepts all major credit cards, debit Cards, Flexible Spending Accounts and Health Saving Accounts.

Can I still take supplements, hormones or medications when testing?
Urine Testing – Avoid supplements containing Creatine for 48 hours before collecting your samples.

In what order do I collect my samples?
Please view our collection instructions. If you have any further questions, please contact Customer Service at 877-316-8686.

What do I do after I collect my samples?
Urine Testing – Refrigerate the sample after it is collected. Place your completed forms, frozen ice pack, and sample tubes back into the box we provided. Use the pre-labeled FedEx envelope for your return shipment and drop the package into any FedEx drop-box prior to the last pick-up of the day.

If I am sick, should I wait until I am well to collect my samples?
It is not recommended patients collect samples while sick.

Can I collect samples at any time during my menstrual cycle?
Premenopausal women who are still cycling must collect during the luteal phase of their menstrual cycle. The best time is 7 days before your next expected period, with a 1 day window on either side. In other words, please collect on days 20-22 of a 28 day cycle. Menopausal women can collect at any time of the month.

Can I do testing if I am pregnant or nursing?
Although testing can be performed during pregnancy and/or nursing, hormones and vitamin levels are greatly affected during these stages. Please consult with your physician to make sure he/she is aware that you are pregnant/nursing before testing.

Can I drink alcoholic beverages?
No, alcohol is a diuretic and will make it more difficult to hold your urine.

Can I exercise while collecting?
We recommend not excersizing during the collection process.