Frequently Asked Questions
Got questions about Physicians Lab? Wondering if you can use your insurance? Want to know when your physician will have your results? Are you having trouble logging in? Find all the answers here.
Why Urine instead of Blood or Saliva?
Do I have to have a prescription to order a hormone test?
How are samples returned to the laboratory for testing?
Will you bill my insurance carrier?
What forms of payment do you accept?
Can I still take supplements, hormones or medications when testing?
I collected my sample three weeks ago, but never mailed it – is it still good?
In what order do I collect my samples?
I ate or drank before collecting my samples – are they still valid to send in?
What do I do after I collect my samples?
I did not keep my urine sample cold following collection. Can I still send it in?
If I am sick, should I wait until I am well to collect my samples?
If I am on antibiotics, should I still collect?
Can I collect samples at any time during my menstrual cycle?
I am unable to login because I forgot my username and/or password.
Can I do testing if I am pregnant or nursing?
Can I drink alcoholic beverages?
Can I exercise while collecting?